1. Quality improvement is about giving the people closest to issues affecting care quality the time, permission, skills and resources they need to solve them.

2. It involves a systematic and coordinated approach to solving a problem using specific methods and tools with the aim of bringing about a measurable improvement.

* Link tải sách: https://tinyurl.com/4mc8pswt

* Nguồn: https://tinyurl.com/2nec3wvr